Refund Policy

BY USING RegalRoseClub.com, RegalRoseClub.co, RegalRoseClub.biz, RegalRoseClub.org, RegalRoseClub.info, and/or RegalRoseClub.net , YOU ARE CONSENTING TO OUR TERMS AND CONDITIONS AS OUTLINED BELOW.

Overview:
The terms “we,” “us,” and “our” refer to Regal Rose Club. and any of its subsidiaries. The term the “Site” refers to RegalRoseClub.com, RegalRoseClub.co, RegalRoseClub.biz, RegalRoseClub.org, RegalRoseClub.info, and/or RegalRoseClub.net. The terms “user,” “you,” and “your” refer to site visitors, customers, members, and any other users of the site.

Regal Rose Club stands firm on fair and equal practices exhibited through transparent policies. Before placing your order please ensure that you have read the refund, shipping, and privacy policies.

Service:
Regal Rose Club is a site for that provides natural hygiene products, herbal detoxes, online training, courses, resources, and other content relating to planning, creating, and growing closer to living your life naturally on your own terms (the “Service”).

Use of Regal Rose Club, including all materials presented herein and all online services provided by Regal Rose Club, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

Parties agree that the Service is in the nature of education. The scope of services provided by Regal Rose Club according to this Agreement are limited to those listed on Regal Rose Club website. Regal Rose Club reserves the right to substitute services equal to or comparable to the services listed if the need arises, without prior notice.

Product Description:
We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

Order Processing (Physical Products ONLY):
Once an order has been placed, there is a given amount of time that is required to fulfill that order known as the processing time.

Although the average processing time for each order is 24-72 hours, during peak ordering times the average processing time can range from 10-14 days.
All orders placed after 12:00 PM EST will be delivered to USPS during the next scheduled shipping day (Monday, Wednesday, & Friday).

All orders will begin processing after three (3) hours from the time the order was placed. This will allow all clients the opportunity to request a cancellation by following our order cancellation steps detailed in the cancellation section below.

Shipping (Physical Products ONLY):
New orders are shipped out weekly on Mondays, Wednesdays, and Fridays.
All domestic (US) orders are shipped using USPS priority mail which includes tracking and an anticipated delivery date of 1-3 business days. Due to interruptions (i.e natural disasters) the delivery date may increase.

All international orders are shipped using first-class international mail which includes tracking and an anticipated delivery date of 10-14 business days. Depending on where you are located, some orders can take 4-8 weeks to arrive.
Use your package tracking number that was emailed to you in order to get updates about the location of your package.

Tracking Your Package (Physical Products ONLY):
Once the package has been received by the United States Postal Service, Regal Rose Club does not have any control to expedite delivery or track missing/lost/stolen packages.

All clients are strongly encouraged to track their package using the tracking number.

All order tracking numbers are emailed using the email address entered during checkout.

Feel free to input your tracking number in the USPS.com website tracking feature to be updated to the status of your package. If there is an issue with the delivery of your package please contact USPS directly (1-800-275-8777) with your tracking number. to get a more accurate delivery date.
We do not reship missing packages and/or orders that have been confirmed delivered via USPS tracking.

Cancellations:
All order cancellation request for physical products must be emailed submitted via the contact form within three (3) hours of placing the order with the subject line 'Order Cancellation'. Any cancellation request(s) made outside of the three (3) hours window will not be approved.

An approved cancellation request DOES NOT automatically grant a refund.
Although all sales are final, we do understand that life happens. Here are reasons we WILL NOT grant a one-time courtesy cancellation.

If your order for physical products gets lost, missing, or stolen there will be no refunds, cancellations or credits.

If your physical product was delivered and you did not like it there will be no refunds, cancellations or credits.

If you ordered any non-physical product, digital product, course, or retreat.
Although all sales are final, we do understand that life happens. Here are reasons we WILL grant a one-time courtesy cancellation.

If you have placed duplicate orders for the same exact product/service, there will be a one-time cancellation and full refund for only the duplicate order(s). The original order will remain on file to be processed.

If you have placed an order, decide that you no longer want the product/service, and email a cancellation request within three (3) hours after placing the order then we will grant a one-time cancellation and partial refund.

Refunds:
All refunds are based on the approval of a cancellation request.
All order cancellation request must be emailed submitted via the contact form within three (3) hours of placing the order with the subject line 'Order Cancellation'. Any cancellation request(s) made outside of the three (3) hours window will not be approved.

Partial refunds are 80% of the total amount of the order. For instance, if the total order is $26.50, then the partial refund that you receive will be $21.20.
If you have placed an order, decide that you no longer want the product/service, and email a cancellation request within three (3) hours after placing the order then we will grant a one-time cancellation and partial refund.
A 20% cancellation/refund fee will be accessed to all approved cancellation orders.

Full refunds are 100% of the total amount for the order.
If you have placed duplicate orders for the same exact product/service, there will be a one-time cancellation and full refund for only the duplicate order(s). The original order will remain on file to be processed.

REMINDER: Any cancellation request(s) for any non-physical product, digital product, course, and/or retreat will not be approved; thus there will not be any refunds granted.
If our software indicates that your transaction was done through ANY fraudulent means or resembles a fraudulent transaction behavior, then you will automatically receive a refund along with a request to reorder via different methods. Regal Rose Club does not tolerate fraud under any circumstance.

Digital Products:
Once an order is placed, all customers will immediately receive an email that contains his/her digital product. As a result, no cancellations will be approved and no refunds will be granted because the customer will already have access to the material.

Retreats:
Due to the nature of this event, all sales are final. If there is an emergency or tragic event that would prevent you from attending the retreat, you will be placed in the group for the fall retreat. Please double check that you are able to attend the retreat before purchasing which secures your spot in order to avoid any issues.

Duplicate Orders:
Although all sales are final, we do understand that life happens. Here is what will occur with duplicate orders.
If you have placed duplicate orders for the same exact product/service, there will be a one-time cancellation and full refund for only the duplicate order(s). The original order will remain on file.